Deleting your data

Masaldan Erdeme · WITE Bilişim Teknolojileri A.Ş.

Masaldan Erdeme works anonymously, without accounts; your data is stored on your device — there is no user account or membership database on our servers. That means deletion is entirely in your hands, and it is immediate.

1. Delete from inside the app (recommended)

In the app, go to:

Parent Area → Privacy & data → Delete account & data

The Parent Area is PIN-protected so a child can't reach it by accident. Once you confirm, deletion happens immediately and cannot be undone. All of the following is permanently removed from your device:

• Your household record and consent records
• Child profiles (name or nickname, age, and settings such as the daily time limit)
• Activity: favourites, watch-later, watched history and your resume position
• The library of stories you created, and downloaded stories
• The parent PIN held in the device's secure storage (Keychain)
• The sync copy in your personal iCloud (the cleared state is written to iCloud too)

Deleting the app from your device also removes its on-device data; we still recommend running the in-app deletion first — it is the only way the iCloud sync copy and the PIN entry in secure storage get cleared as well.

2. What is and isn't on our servers

Character photos are never stored on our servers — they stay on your device and are only processed transiently during story generation, then deleted. If you created stories, their image and audio files and generated character portraits are kept in our content storage under a random ID — so the app can download them — and are not linked to your name or identity. If you would like those files removed as well, write to us:

[email protected]

We complete requests within 30 days at the latest, and usually reply within 2 business days.

What is not deleted

• Purchase records. Subscription payments are processed by Apple; billing records stay in Apple's systems, which it is legally required to retain. You must cancel the subscription in your App Store account settings — deleting your data does not cancel a subscription.
• Any limited records we are legally required to keep (e.g. accounting records) are retained only for as long as required.

Remember to cancel your subscription

Deleting your data or the app does not automatically cancel an App Store subscription. To cancel:

• iPhone / iPad: Settings → [your name] → Subscriptions

Any questions? See our Support page or the Privacy Policy.