Support

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Contact

Email: [email protected]
We usually reply within 2 business days.

Frequently asked questions

How do I cancel my subscription?

Subscriptions are managed through the App Store. You can cancel on your device under Settings → [your name] → Subscriptions. Deleting the app does not cancel a subscription.

How do I delete my data?

The app works without accounts; your data is stored on your device. In the app, go to Parent Area → Privacy & data → Delete account & data; your household, child profiles, activity records and library are deleted from the device immediately and permanently. Details: Delete data.

Will my data come along if I switch to a new phone?

Yes — profiles, the library and settings sync through your personal iCloud and appear automatically on the new device when the same iCloud account is signed in (downloaded stories are device-local and re-download). Your subscription is likewise tied to your App Store Apple account and is recognised automatically.

Are there ads or tracking?

No. We show no ads, we do not track your child, and we use no third-party analytics.

I forgot my parent PIN.

For your security the parent PIN is stored only on your device, never on our servers. That means there is currently no automatic reset — please email us and we'll help you.

Is created content appropriate?

AI-generated stories pass content-safety filtering. If something still seems off, please report it and we'll act quickly.

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